Today’s hospitality organizations rely on advanced technologies in a wide range of back-office operations, as well as areas directly impacting guest services, and much more is to come. But implementing these technologies successfully demands a careful approach to assessing needs, whereby all stakeholders embrace the new systems, acquisition and implementation, including a thoughtful approach to staff training. It’s not easy!
Purple Cloud CEO Adria Bagdonavicius recently authored a column for Hotel Business Review that goes a long way toward solving this dilemma. For more, read her full article, Keys to a Successful Technology Implementation in Hospitality, on the HBR website.