The housekeeping team is the most critical component to attaining outstanding guest satisfaction. Your team needs the tools to get their job done efficiently without distraction or confusion. Furthermore, room attendants want adequate training and to be recognized for a job well done. PurpleCloud’s Housekeeping is the only Service Optimization Platform that lets you recognize and reward your teams.Watch Video Request A Demo
Diverse housekeeping team? We have you covered with two-way translations. Every word on our app is translated into the housekeeper's preferred language. They can use speech-to-text features to describe what they need and messages will show up to the recipient in their preferred language.
In the hotel world, things change at the speed of light. Your housekeeping teams need a way to know what's changed so that they can do their job correctly. Early departures? Extended stays? Room Moves? All of these and more are dispatched and managed from creation to completion using PurpleCloud's status and request alerts.
We've spent years perfecting our housekeeping module. If it's on your housekeeping wish-list, we have it.
Create perfect boards in seconds! With one button click, each room is assigned to the appropriate housekeeper and is organized by Location, Priority, and Status. All rooms and special instructions are accessible from their mobile device. No more paper, and no more inefficient routing.
The entire housekeeping team works together to update their room statuses, request supplies, and engage with each other. Rush rooms and special requests can be flagged for importance and escalated via text message if not addressed in a timely manner.
Forecast clean times and account for special items such as DND’s, refused service or damaged rooms. As room attendants progress through their day, PurpleCloud can reassign rooms and special tasks across attendants with spare capacity. With an optimized team, you can deliver fast check-ins and accommodate more guest requests.
Want to track lost & found, or document smoking damage, or even make training videos? PurpleCloud has you covered. Create and store digital media including GIFS, videos, or photos for easy documentation or training purposes. Even create photo enabled work orders so maintenance teams can diagnose issues remotely before entering the room. Media provides so much more detail allowing you to maintain brand standards and streamline the ability to record incidents.
Recognize and reward high performers and continually develop your housekeeping teams. Create in-app rewards for outstanding clean times or adherence to quality standards. Show leaderboards with point systems. Create weekly or monthly contests based upon behaviors you’re seeking to reinforce. PurpleCloud lets you retain top employees and improve overall job satisfaction.
For emergencies, a single click of the panic button within the application or integrated device sends a property-wide message in both push and SMS text message forms. The alert provides the attendant’s current and last known locations.